Astro specialistsFlexible deploymentHuman-reviewed production delivery

Cancellation and Refund Policy

How cancellations, refunds, pauses and changes work for projects and support plans at NViewsWEB Digital Solutions Private Limited (AstroWeb.dev).

Effective date: 3 November 2026

This policy explains what happens if you cancel, pause or end a project or support arrangement with NViewsWEB Digital Solutions Private Limited (“we”, “us”), and when refunds apply. Our work is custom and time-based, so refunds depend on how much work has been done. We aim to be fair to both sides and to settle things in writing.

1) Quick summary

Stage when you cancel Refund
Before the agreement is accepted or any payment is made Nothing is owed. The scoping conversation and written estimate are free.
After paying the advance, before work starts Full refund, less payment-processing fees.
Work in progress Refund of the unused part of paid fees. Work already done is charged.
After a milestone is delivered and approved No refund for that milestone.
After launch or handover No refund for delivered work. Defects are fixed under the post-launch fix period in our Terms.

2) Before work starts

  • You may cancel any time before we begin work. We refund the advance in full, less payment-gateway and bank charges that we cannot recover, within 10 working days.
  • “Work starts” means the kickoff call has taken place, or we have begun design, build or migration work, whichever is earlier.

3) Cancelling during a project

You can end a project at any time by writing to support@nviewsweb.com.

  1. We stop work and send a summary of what is complete.
  2. You pay for work completed up to the cancellation date, based on the milestones reached and time spent, at the rates in your proposal.
  3. If you have paid more than that amount, we refund the difference within 14 days. If you have paid less, we invoice the balance.
  4. We hand over work completed and paid for: source code, content and account access set up in your name. Work not paid for stays with us.

We may also end a project if payment is overdue, required inputs are not provided for a long period, or the scope changes in a way we cannot reasonably support. The same calculation applies.

4) Assessments and reviews

Fixed-fee deliverables such as a project or repository review or a migration assessment are non-refundable once the report has been delivered, because the work is complete and the findings are yours to use. If we cannot start within the agreed time, you can cancel for a full refund.

5) Deposits and third-party costs

  • The advance is credited toward your final price.
  • Third-party costs such as domain registration, hosting, SaaS subscriptions, premium plugins, stock media and paid APIs are non-refundable by us once purchased, because we cannot recover them from the provider. Where they were bought in your account, you may be able to claim a refund from the provider directly.

6) Maintenance and support plans

  • Ongoing support runs month to month unless your agreement says otherwise.
  • You can cancel with 30 days’ written notice. You pay for the period up to the end of the notice.
  • Fees for a period already started are not refunded, except where we failed to provide the agreed support.
  • On cancellation, we remove monitoring and our access to your accounts, and hand over any change log and documentation.

7) When we fall short

If we miss agreed deliverables by a significant margin, or deliver work that does not meet the agreed scope and we cannot put it right within a reasonable time after you tell us, you are entitled to a refund of fees paid for the affected part of the work. Tell us promptly and in writing so we can fix it first.

8) Pausing a project

If you need to pause, tell us in writing. We will hold your slot for up to 30 days. After that, we may reschedule on availability and, if the pause is long, reprice for any changes in scope or tools.

9) Change requests

Changing the scope is not a cancellation. We agree additions or reductions in writing, and adjust the price and timeline to match. Removing agreed scope after it has been worked on does not reduce the price for that work.

10) How refunds are paid

Approved refunds go back to the original payment method or bank account, in the original currency where possible, within 10 to 14 working days. Exchange-rate differences and bank charges outside our control are not refunded. In India, refunds follow applicable GST rules, including credit notes where required.

11) Disputed payments

If you have a concern about a charge, contact us first at support@nviewsweb.com so we can resolve it quickly. Please do not start a chargeback before giving us the chance to put it right.

12) Contact

To cancel or request a refund, email support@nviewsweb.com with your name, project or invoice number and the reason. We reply within 2 working days.

NViewsWEB Digital Solutions Private Limited, Shop No. 1, Plot 13, R.N. Puram, Bharathi Nagar, Thanjavur, Tamil Nadu 613010, India